Q. How do you manage the prototypical “difficult boss?”
A. Successfully managing a difficult boss is a challenge but often
feasible. First, you should try to understand the reasons for your
boss’ difficult behavior. Assuming your boss generally behaves in a
fairly reasonable manner, and that his/her difficult behavior seems
to
be a result of stress overload rather than his/her character, chances
are good that the behavior can be modified. If your boss’ behavior
seems to reflect a chronically hostile, abusive style of interacting
regardless of the amount of stress in the worksite, the chances are
less positive that the behavior can change. In fact, you may want to
consider seeking counsel from a trusted mentor or human resources
professional to evaluate your options. Second, you have to manage
your
own negative emotions regarding his/her behavior so that you do not
engage in self-defeating behavior (e.g. stonewalling, or counter-
attacking your boss).Third, once you understand and have managed your
own negative reactions, you may work to communicate your issues/
concerns — but framed in a helpful positive manner — creating an
atmosphere for problem resolution.
Identify the type of the conflict – this first step is very important because each type of conflict (interpersonal conflicts, intergroup conflicts, interest conflicts, value conflicts, relationship conflicts, emotional conflicts) needs a certain strategy.